Troubleshooting Connection Lag

 

In order for us to help troubleshoot your connection issue, we need you to form a connection report that you can email us to analyze. Below are some instructions to complete this task.

 

Determine which server address relates to the region you play in.
  • US-E: pingtest-atl.brawlhalla.com
  • US-W: pingtest-cal.brawlhalla.com
  • EU: pingtest-ams.brawlhalla.com
  • SEA: pingtest-sgp.brawlhalla.com
  • AUS: pingtest-aus.brawlhalla.com
  • BRAZIL: pingtest-brs.brawlhalla.com
Perform a 100-ping test to that address and log the results (replace <server address> with the address you determined in the above section).
  1. Press: Start Menu
  2. Type: cmd
  3. Press: Enter
  4. Type: ping -n 100 <server address> Example: ping -n 100 pingtest-atl.brawlhalla.com
  5. When finished, right click on the window title bar.
  6. Choose Edit->Select All
  7. Press Enter to copy it.
  8. Right click in your email and choose “Paste” to paste it in your email.
Perform a 100-ping test to Google and log the results
  1. Press: Start Menu
  2. Type: cmd
  3. Press: Enter
  4. Type: ping -n 100 google.com
  5. When finished, right click on the window header
  6. Choose Edit->Select All
  7. Press Enter to copy it.
  8. Right click in your email and choose “Paste” to paste it in your email.
Perform a tracert to the server address (replace <server address> with the address you determined in the above section).
1) Press: Start Menu
2) Type: cmd
3) Press: Enter
4) Type: tracert <server address>
5) When finished, right click on the window title bar.
6) Choose Edit->Select All
7) Press Enter to copy it.
8) Right click in your email and choose “Paste” to paste it in your email.

 

Provide additional information.
1) Are you on a wireless connection?
2) Are you or is someone else downloading, streaming, etc?
3) Anything else you might think is relevant.

 

Send the connection report to us!
Email the connection report to [email protected] with the subject “Connection Report” for us to analyze. Please allow us one week to get back to you, as this is a very time consuming process and requires senior developer time.